Refund & Cancellation Policy

AegisRail offers a Free plan and paid monthly subscriptions: Starter, Growth, and Scale. Paid plans are billed in advance on a recurring monthly cycle until cancelled.

Payments are processed by Lemon Squeezy, our merchant of record. Lemon Squeezy handles checkout, payment methods, applicable sales tax or VAT, invoices, and refund execution on our behalf.

The Free plan does not require a payment method and is not charged. It is intended to validate one AI workflow before inviting a team.

Where a paid plan includes a trial, the subscription converts to a paid term at the end of the trial unless it is cancelled before the trial ends. The current trial length, if any, is shown at checkout.

You can cancel a paid subscription at any time. When you cancel, your plan stays active until the end of the billing period you have already paid for, and it is not renewed after that. Workspace access then moves to the Free plan limits.

Owners and admins can change between paid tiers from the in-app billing page. For cancellation or downgrade help, contact support@eastbase.studio and we will process the request through Lemon Squeezy.

Monthly charges are generally non-refundable for time already elapsed in a billing period, because cancellation keeps your plan active until the end of that period. Plan changes between paid tiers use Lemon Squeezy default proration.

We will review refund requests for duplicate charges, billing errors, or a material failure of a paid feature to function as described. Approved refunds are issued by Lemon Squeezy to your original payment method, typically within 5 to 10 business days depending on your bank or card provider. Send refund requests to support@eastbase.studio with the workspace name and the charge in question.

Except where required by law or expressly stated above, the following are not grounds for a refund:

Unused trace volume, eval runs, evidence exports, or compliance documents within a billing period; unused Trust Center or workspace time after you stop using the Service without cancelling; alerts, digests, or webhooks that were missed, delayed, or not delivered; and not achieving a particular outcome, including audit success, buyer or customer acceptance, or a compliance or regulatory classification.

Nothing in this policy limits non-waivable consumer rights that may apply to you, including statutory withdrawal or cancellation rights for consumers in some jurisdictions.

If you believe a charge is covered by a statutory right of withdrawal, contact support@eastbase.studio and we will work with you to resolve it.

We may update this policy as the product and billing setup evolve, and we will communicate material changes through the product, by email, or through your customer agreement.

Questions about billing, cancellations, or refunds can be sent to support@eastbase.studio.